FAQ

What types of products do you offer?

Shoppy Zone provides a curated selection of trendy fashion apparel and innovative tech gadgets. Our offerings include stylish activewear designed for comfort and performance, as well as cutting-edge smart home devices that enhance modern living.

How can I ensure the quality of the products I purchase?

We prioritize quality in our product selection. Each item is carefully curated to meet high standards of durability and functionality. Additionally, we encourage customers to read product descriptions and reviews to make informed purchasing decisions.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. A receipt or proof of purchase is also required. For more details, please refer to our return policy section.

How long does shipping take?

Orders are typically delivered within 3 to 4 days. This timeframe may vary based on your location and the shipping method selected at checkout.

What should I do if I receive a damaged or incorrect item?

Upon receiving your order, please inspect the items immediately. If you find any defects, damages, or incorrect items, contact us as soon as possible so we can evaluate the issue and provide a resolution.

Are there any items that cannot be returned?

Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. For specific inquiries, please reach out to our customer service.

How can I contact customer support?

You can reach our customer support team via email at shoppylink2024@gmail.com or by phone at +971552857867. We are here to assist you with any questions or concerns you may have.

Can I exchange an item?

The most efficient way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item. This ensures you receive the desired product promptly.